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Start where your clients feel it most.

Every option below is built on the same five-star standard. Pick the one that matches where your client experience needs the most support right now.

The first week

Red Carpet Onboarding

The part of your business that turns one good client into three. A self-serve kit that takes a client from "I just paid" to "I'm in good hands" within 24 hours.

  • The ICONIC™ Onboarding Method, six phases drawn from 15 years of five-star hospitality
  • Premium Welcome Builder for your welcome message and optional video script
  • The 3-Part Onboarding Structure and client-ready scripts
  • Client Details + Success Snapshot, so nothing gets missed
  • The First 7-Day Map

No new software or team required. Ready to use this afternoon.

See Red Carpet Onboarding
The whole journey

The Five-Star Client Experience Kit

For building out the full client experience, from the first yes to the referral.

  • The Five-Star Customer Journey, an 8-chapter guide to every stage
  • The 5-Star Checklist to see what is in place, partly there or missing
  • Your Client Journey Strategist, an AI assistant trained on the method
  • Your Service Recovery Specialist and The Service Recovery Scripts for the hard moments
Get the kit
Private work

Private Client Experience

For established service providers who want a partner in the room. Together we refine what happens after the sale: onboarding, communication, delivery and the ending, so retention and referrals become part of the design.

It starts with a 20-minute Breakthrough call to see where your journey is leaking and whether private work is the right fit.

Book a Breakthrough call

Not sure where to start?

Run the free Client Retention Calculator. Your result comes with a recommended next step.

Find your retention number